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System User Expert
Location: Beale Air Force Base, California
Employment Type: Full-Time, Salaried
Security Clearance: Active Top Secret clearance with SCI eligibility required
Program: CMCC
Position Overview
Auxilium International is seeking a qualified System User Expert (SUE) to join the CMCC System Facilitator Team at Beale Air Force Base, California.
The System User Expert provides direct support to military operators and mission users across CMCC environments. This position serves as the frontline subject-matter expert for system behavior, operational workflows, capabilities, and mission use.
The selected candidate will help ensure that users are properly trained, supported, and able to effectively employ CMCC capabilities during exercises, testing events, and operational scenarios. The System User Expert will also provide user-focused feedback to engineering, architecture, integration, and Help Desk teams to support rapid issue resolution and continuous system improvement.
Key Responsibilities
- Serve as an on-call frontline support resource for CMCC operators and users.
- Provide direct assistance with issue identification, troubleshooting, triage, and resolution.
- Deliver user training, system orientation, and operator onboarding.
- Explain new capabilities, workflows, interfaces, and mission-thread execution.
- Support developmental testing, operational testing, exercises, and mission events.
- Assist users during test and operational activities while documenting system-use observations.
- Provide real-time feedback to engineering, architecture, integration, and test teams regarding system usability, workflow challenges, data requirements, and operator impacts.
- Collaborate with the Warfighter Liaison Team to represent operator perspectives throughout capability development and System Integration Plan activities.
- Work with the Help Desk to document, reproduce, and clarify user-reported issues.
- Maintain a working knowledge of CMCC capabilities, interfaces, mission threads, and concepts of operations.
- Assist capability providers with operator-focused testing, workflow validation, and usability evaluations.
- Validate user-facing functionality during integration and testing, experimental, and operational environment deployments.
- Participate in Agile ceremonies, including Program Increment Planning, sprint reviews, and retrospectives.
- Contribute to training materials, Help Desk improvements, user documentation, and System Integration Plan enhancements.
Required Qualifications
- Previous experience supporting military operators, mission systems, or command-and-control operational workflows.
- Strong understanding of system operations, user workflows, mission threads, and operator-facing interfaces.
- Ability to clearly explain system behavior, troubleshooting procedures, and mission impacts to both operators and technical teams.
- Experience training operators or developing user-focused training materials.
- Experience supporting military exercises, testing events, or operational mission activities.
- Ability to translate operator feedback into actionable information for engineering, architecture, integration, and testing teams.
- Familiarity with Help Desk operations, issue triage, troubleshooting, and user-support processes.
- Strong interpersonal, written communication, verbal communication, and customer-service skills.
- Active Top Secret security clearance with SCI eligibility.
Desired Qualifications
- Experience supporting CMCC or related programs, including CBC2, AOC, JFN, DI, or ABMS.
- Previous operational experience in a United States Air Force or joint command-and-control environment.
- Familiarity with Agile development practices.
- Experience using Jira, Confluence, configuration-management processes, or System Integration Plan governance.
- Experience supporting multi-classification or cross-domain mission systems.
- Understanding of Universal Command and Control Interface messages, system data flows, or operator-facing service interactions.
Education and Experience
Candidates should meet one of the following combinations:
- Bachelor’s degree and at least eight years of relevant experience supporting operational systems, command-and-control environments, or mission operations;
- Master’s degree and at least six years of relevant experience; or
- At least 12 years of relevant professional experience in place of a degree.
Work Location
This position is located at Beale Air Force Base, California. Candidates must be able to meet all installation, security, and customer-access requirements associated with the position.
Apply
Qualified candidates should submit a current résumé and applicable clearance information for consideration to Mr. Aaron Belangeri Director of Operations & Personnel at Aaron.Belangeri@auxiliumint.com.
Auxilium International is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business requirements.